At a Glance

Before Tenant Access

• Vacant for nearly 4 months

• Two prior property management companies were unsuccessful

• Important property features were missing from marketing

• Showing accessibility was limited

• Pricing and positioning were not competitive

• Approximately $6,600 in lost rental income

After Tenant Access

✓ Qualified tenant identified in 8 days

✓ Lease signed in less than 2 weeks

✓ Vacancy eliminated

✓ Owner resumed rental income

✓ Streamlined showing process

✓ Improved tenant experience

The Challenge

This remodeled Glendale townhome had a lot going for it:

✓ Private fenced yard

✓ Covered parking

✓ Updated interior

✓ Strong location

✓ Competitive rental value

Yet despite these advantages, the property remained vacant for nearly four months while being marketed by two separate property management companies.

At $1,650 per month, the vacancy represented approximately $6,600 in lost rental income.

The owner was frustrated and wondering why a property with so many attractive features wasn't leasing.

What We Discovered

After reviewing the listing, several issues became apparent.

Important Features Were Missing

The property's strongest advantages—including the private yard and covered parking—were not prominently featured in the marketing.

Prospective tenants had little reason to distinguish the property from competing rentals.

Showing Accessibility Was Limited

One of the biggest reasons properties remain vacant is surprisingly simple:

Nobody is available when prospective tenants want information.

If renters cannot get answers quickly, they move on to another property.

The first management company relied heavily on traditional scheduling methods and often struggled to accommodate prospective tenants' availability.

Positioning Was Weak

The listing focused on basic property details rather than highlighting what made the townhome unique compared to nearby apartments and competing rentals.

The Property Had Been on the Market Too Long

Once a property sits vacant for an extended period, prospective renters begin assuming something is wrong with it.

The longer it sits, the harder it becomes to attract attention.

The Tenant Access Solution

Tenant Access focused on fundamentals that drive leasing results.

Listing Optimization

✓ Rewrote marketing copy

✓ Highlighted unique property features

✓ Improved positioning against competing rentals

✓ Added neighborhood and lifestyle information

Photo Optimization

✓ Reorganized photos

✓ Highlighted competitive advantages

✓ Improved visual flow of the listing

Improved Accessibility

✓ Simplified scheduling

✓ Increased responsiveness to inquiries

✓ Conducted video-guided tours

✓ Leveraged existing smart lock technology

Application Conversion

✓ Answered tenant questions in real time

✓ Provided application guidance

✓ Maintained consistent follow-up

✓ Helped interested prospects move quickly through the process

The Result

Qualified Tenant Identified in 8 Days

Lease Signed in Less Than 2 Weeks

Vacancy Ended After Nearly 4 Months

The right tenant was already looking.

The property simply needed better positioning, better accessibility, and a more responsive leasing process.

Key Lesson

Vacancies are rarely caused by a lack of demand.

More often, vacancies result from:

• Pricing

• Positioning

• Property condition

• Marketing

• Accessibility

• Responsiveness

• Follow-up

When these factors are optimized, leasing results improve dramatically.

Want Similar Results?

Find Your Next Great Tenant in 14 Days or Less

Tenant Access provides:

✓ Listing Optimization

✓ Marketing Management

✓ Live Video-Guided Showings

✓ Inquiry Management

✓ Tenant Screening Consultation

✓ Vacancy Reduction Systems

✓ Smart Lock Access Solutions

Flat Fee: $395

Pay only after a lease is signed and funds have been received to secure the property.

Leasing Faster. Managing Smarter. Ditch the Keys.